Frequently Asked Questions
We know that when it comes to your home, car, or business security, you want clear, reliable answers—fast. That’s why we’ve put together this handy collection of frequently asked questions, covering everything from emergency locksmith services to lock changes, security upgrades, and more. Whether you’re dealing with a lockout, looking to improve your property’s security, or just want to know what to expect from our services, you’ll find the answers here.
If you can’t find exactly what you’re looking for, our friendly team is available on 0808 169 8065 to help.
Emergency Services
Find quick answers to common questions about our emergency locksmith services, including response times, availability, and what to expect in urgent situations
How long does it take a locksmith to show up?
In all emergency locksmith situations, we will respond with efficiency and haste and operate a 60-minute* emergency response time. For non-emergency situations, we can often be with you that day or at a time that is convenient for you.
What should I do if I’m locked out of my house late at night?
Contact our emergency locksmith service immediately. We operate a 60-minute* response time for emergencies, and our locksmiths are DBS checked for your safety and peace of mind.
Are there emergency locksmith services available in the UK?
Yes, we provide emergency locksmith services nationwide across the UK with a 60-minute* response time for urgent situations.
How do I book an urgent locksmith with Keytek?
Call us on 0808 169 8065. We’ll dispatch the nearest accredited locksmith to your location within our 60-minute response window*.
What are the most common reasons to call a locksmith?
Being locked out, broken keys, faulty locks, lock changes after moving house, security upgrades, break-in repairs, and uPVC door/window issues.
General Locksmith Services
Explore answers to frequently asked questions about our general locksmith services, from lock changes and repairs to security upgrades and maintenance.
Can locksmith open door without key?
Yes! Keytek locksmiths are fully trained and skilled in non-destructive entry and should be able to gain entry to a lock. In some instances, we may need to use destructive entry as the method to gain access, but this is usually only if asked by our customers or in emergencies.
How do locksmiths gain entry without damaging my lock?
Our locksmiths use specialised non-destructive entry techniques and tools. They’re trained in lock manipulation, bump key methods, and picking techniques to preserve your existing lock mechanism*.
How do locksmiths handle non-destructive entry?
We use professional lock picking tools, tension wrenches, and specialized techniques to manipulate the lock mechanism without causing damage. Destructive entry is only used as a last resort or when specifically requested.
Specialised Locksmith Services
Get answers to common questions about our specialised locksmith services, including advanced security solutions, safes, and tailored lock systems.
Can our locksmiths cover uPVC work?
Yes, our locksmiths are uPVC specialists and carry a wide range of appropriate tools and stock items onboard their vehicles. If you’re looking for a uPVC door replacement or are just having issues with your uPVC door or window, call one of our local locksmiths to come and complete any work required.
Can locksmiths repair uPVC door locks?
Yes, our locksmiths are uPVC specialists carrying appropriate tools and parts for repairs, replacements, and adjustments to uPVC door and window lock mechanisms.
Can locksmith open safes?
Yes. Whether you have lost or broken your safe key, are having issues opening your safe, or need any other safe support our specialist safe locksmiths can open your safe and help you get your valuables back.
Lock Repairs & Replacements
Find answers to frequently asked questions about lock repairs and replacements, covering everything from fixing faulty mechanisms to upgrading your locks.
What is the difference between replacing and repairing a lock?
Repair involves fixing existing components like springs, cylinders, or mechanisms. Replacement means installing a completely new lock system, typically recommended for security upgrades or severely damaged locks.
Is it better to repair or replace damaged locks?
This depends on the extent of damage, lock age, and security requirements. Our locksmiths will assess and recommend the most cost-effective and secure solution for your situation.
Are there locksmiths specialising in burglary repairs?
Yes, we provide emergency boarding up, lock replacement and complete security assessments following break-ins to restore and enhance your property’s security.
Stock & Parts
Learn more about our stock and parts, including the types of locks, keys, and security products we carry and can quickly supply.
Do locksmiths carry locks in their vans?
Our locksmiths carry a wide selection of door locks, handles and cylinders including British Standard euro cylinders, mortice, and Yale-type locks on board our vehicles. They may also carry other stock, but if any specialist or unique parts are needed for a job they can be ordered, and our locksmiths will return to fit the part once it’s been delivered.
Are your parts guaranteed?
Yes, all parts provided and fitted by us are guaranteed for 12 months. You may need to provide proof of receipt, so keep hold of any paperwork given to you by us or our locksmiths.
Do you provide insurance approved locks?
Yes – we supply and fit a wide range of insurance approved locks that meet British Standard BS3621, the standard most UK insurers require for external doors. These locks are tested for strength, durability, and security features, including anti-pick, anti-drill, and anti-snap protection.
If your current locks don’t meet insurance standards, your policy could be invalid in the event of a claim. Our locksmiths can assess your doors and advise on the best compliant options, whether you need a replacement or an upgrade. We carry a variety of British Standard mortice locks, night latches, and euro cylinders to ensure your home meets your insurer’s requirements.
Home & Business Security
Find answers to FAQs on home and business security, including advice on upgrading protection, preventing break-ins, and choosing the right security solutions
When should I replace my door locks?
After moving house, losing keys, break-ins, lock malfunctions, or when upgrading security. We also recommend replacement every 5-7 years for optimal security.
Which services are included in a home security upgrade?
Lock upgrades to British Standard, security checks, installation of additional security measures, window locks, and advice on home security systems.
Do Keytek locksmiths provide home security upgrades?
Yes, we offer complete security assessments and upgrades including British Standard locks, additional security hardware, window security, and tailored recommendations for your property.
Can locksmiths upgrade security when tenants change?
Yes, we provide tenant changeover services including lock changes to ensure new tenants have secure, exclusive access.
How can I improve home security after a break-in?
We provide emergency boarding, assess damaged entry points, upgrade to higher security locks, install additional security measures, and offer a comprehensive security check whilst on site.
How can I upgrade my home security after buying a new property?
Change all locks immediately, conduct a security survey, upgrade to British Standard locks, secure windows, consider additional security measures, and ensure all entry points meet insurance requirements.
Pricing & Payment
Get answers to common questions about pricing and payment, including labour charges, quotes, and accepted payment methods.
Do Keytek locksmiths offer no call-out charges everywhere in the UK?
No matter the location, we don’t have a call-out charge.
Contact us for specific pricing in your area. Our transparent pricing structure varies by location and service type, with no hidden fees.
What is the typical cost for a locksmith in the UK?
Costs can vary depending on the service, time of day, and complexity. We provide upfront quotes before starting work, and you can research locksmith prices further with our expert cost guide.
What payment methods do you accept?
We accept all forms of credit cards (except American Express), debit cards and cash. If you are a business that needs a locksmith regularly, we offer a business accounts service. It’s free, easy, and hassle-free to join, available anywhere in the UK and offers a wide range of benefits including 30-day invoice payment terms, a guaranteed 2-hour response time for any service and more.
Credentials & Trust
Read FAQs about our credentials and trust, including qualifications, accreditations, and the steps we take to ensure your peace of mind.
Are you members of Checkatrade?
Yes, we’re proud members of Checkatrade, providing additional assurance of our quality service and customer satisfaction standards.
Are Keytek locksmiths DBS checked?
Yes. All our locksmiths are fully checked before working with us. All our locksmiths are assessed and DBS (formerly CRB) checked. Find out more about our locksmiths on our Meet Our Locksmiths page.
What are the benefits of DBS-checked locksmiths?
DBS-checked engineers provide peace of mind, especially for vulnerable customers. It ensures our staff have been vetted for criminal background, enhancing trust and safety.
How do you know if a locksmith is reliable?
Look for DBS checks, professional memberships (like Checkatrade), guarantees on work, transparent pricing, and positive customer reviews. All our locksmiths meet these criteria.
Are your locksmiths insured?
Yes – all our locksmiths are fully insured to carry out work on your property. This gives you complete peace of mind that every job is protected, safe, and carried out to the highest professional standards.
Are your locksmiths experienced / fully trained?
Absolutely. Every locksmith on our team is fully trained, highly experienced, and equipped with the latest tools and techniques.
How safe is your neighbourhood?
Frequently Asked Questions
How long does it take a locksmith to show up?
In all emergency locksmith situations, we will respond with efficiency and haste and operate a 60-minute* emergency response time. For non-emergency situations, we can often be with you that day or at a time that is convenient for you.
What should I do if I'm locked out of my house late at night?
Contact our emergency locksmith service immediately. We operate a 60-minute* response time for emergencies, and our locksmiths are DBS checked for your safety and peace of mind.
Are there emergency locksmith services available in the UK?
Yes, we provide emergency locksmith services nationwide across the UK with a 60-minute* response time for urgent situations.
How do I book an urgent locksmith with Keytek?
Call us on 0808 169 8065. We’ll dispatch the nearest accredited locksmith to your location within our 60-minute response window*.
What are the most common reasons to call a locksmith?
Being locked out, broken keys, faulty locks, lock changes after moving house, security upgrades, break-in repairs, and uPVC door/window issues.
Can locksmith open door without key?
Yes! Keytek locksmiths are fully trained and skilled in non-destructive entry and should be able to gain entry to a lock. In some instances, we may need to use destructive entry as the method to gain access, but this is usually only if asked by our customers or in emergencies.
How do locksmiths gain entry without damaging my lock?
Our locksmiths use specialised non-destructive entry techniques and tools. They’re trained in lock manipulation, bump key methods, and picking techniques to preserve your existing lock mechanism*.
How do locksmiths handle non-destructive entry?
We use professional lock picking tools, tension wrenches, and specialized techniques to manipulate the lock mechanism without causing damage. Destructive entry is only used as a last resort or when specifically requested.
Can our locksmiths cover uPVC work?
Yes, our locksmiths are uPVC specialists and carry a wide range of appropriate tools and stock items onboard their vehicles. If you’re looking for a uPVC door replacement or are just having issues with your uPVC door or window, call one of our local locksmiths to come and complete any work required.
Can locksmiths repair uPVC door locks?
Yes, our locksmiths are uPVC specialists carrying appropriate tools and parts for repairs, replacements, and adjustments to uPVC door and window lock mechanisms.
Can locksmith open safes?
Yes. Whether you have lost or broken your safe key, are having issues opening your safe, or need any other safe support our specialist safe locksmiths can open your safe and help you get your valuables back
What is the difference between replacing and repairing a lock?
Repair involves fixing existing components like springs, cylinders, or mechanisms. Replacement means installing a completely new lock system, typically recommended for security upgrades or severely damaged locks.
Is it better to repair or replace damaged locks?
This depends on the extent of damage, lock age, and security requirements. Our locksmiths will assess and recommend the most cost-effective and secure solution for your situation.
Are there locksmiths specialising in burglary repairs?
Yes, we provide emergency boarding up, lock replacement and complete security assessments following break-ins to restore and enhance your property’s security.
Do locksmiths carry locks in their vans?
Our locksmiths carry a wide selection of door locks, handles and cylinders including British Standard euro cylinders, mortice, and Yale-type locks on board our vehicles. They may also carry other stock, but if any specialist or unique parts are needed for a job they can be ordered, and our locksmiths will return to fit the part once it’s been delivered.
Are your parts guaranteed?
Yes, all parts provided and fitted by us are guaranteed for 12 months. You may need to provide proof of receipt, so keep hold of any paperwork given to you by us or our locksmiths.
Do you provide insurance approved locks?
Yes – we supply and fit a wide range of insurance approved locks that meet British Standard BS3621, the standard most UK insurers require for external doors. These locks are tested for strength, durability, and security features, including anti-pick, anti-drill, and anti-snap protection.
If your current locks don’t meet insurance standards, your policy could be invalid in the event of a claim. Our locksmiths can assess your doors and advise on the best compliant options, whether you need a replacement or an upgrade. We carry a variety of British Standard mortice locks, night latches, and euro cylinders to ensure your home meets your insurer’s requirements.
When should I replace my door locks?
After moving house, losing keys, break-ins, lock malfunctions, or when upgrading security. We also recommend replacement every 5-7 years for optimal security.
Which services are included in a home security upgrade?
Lock upgrades to British Standard, security checks, installation of additional security measures, window locks, and advice on home security systems
Do Keytek locksmiths provide home security upgrades?
Yes, we offer complete security assessments and upgrades including British Standard locks, additional security hardware, window security, and tailored recommendations for your property.
Can locksmiths upgrade security when tenants change?
Yes, we provide tenant changeover services including lock changes to ensure new tenants have secure, exclusive access.
How can I improve home security after a break-in?
We provide emergency boarding, assess damaged entry points, upgrade to higher security locks, install additional security measures, and offer a comprehensive security check whilst on site.
How can I upgrade my home security after buying a new property?
Change all locks immediately, conduct a security survey, upgrade to British Standard locks, secure windows, consider additional security measures, and ensure all entry points meet insurance requirements.
Do Keytek locksmiths offer no call-out charges everywhere in the UK?
No matter the location, we don’t have a call-out charge.
Contact us for specific pricing in your area. Our transparent pricing structure varies by location and service type, with no hidden fees.
What is the typical cost for a locksmith in the UK?
Costs can vary depending on the service, time of day, and complexity. We provide upfront quotes before starting work, and you can research locksmith prices further with our expert cost guide.
What payment methods do you accept?
We accept all forms of credit cards (except American Express), debit cards and cash. If you are a business that needs a locksmith regularly, we offer a business accounts service. It’s free, easy, and hassle-free to join, available anywhere in the UK and offers a wide range of benefits including 30-day invoice payment terms, a guaranteed 2-hour response time for any service and more.
Are Keytek locksmiths DBS checked?
Yes. All our locksmiths are fully checked before working with us. All our locksmiths are assessed and DBS (formerly CRB) checked. Find out more about our locksmiths on our Meet Our Locksmiths page.
Are you members of Checkatrade?
Yes, we’re proud members of Checkatrade, providing additional assurance of our quality service and customer satisfaction standards.
What are the benefits of DBS-checked locksmiths?
DBS-checked engineers provide peace of mind, especially for vulnerable customers. It ensures our staff have been vetted for criminal background, enhancing trust and safety.
How do you know if a locksmith is reliable?
Look for DBS checks, professional memberships (like Checkatrade), guarantees on work, transparent pricing, and positive customer reviews. All our locksmiths meet these criteria.
Are your locksmiths insured?
Yes – all our locksmiths are fully insured to carry out work on your property. This gives you complete peace of mind that every job is protected, safe, and carried out to the highest professional standards.
Are your locksmiths experienced / fully trained?
Absolutely. Every locksmith on our team is fully trained, highly experienced, and equipped with the latest tools and techniques.