FAQs

Do you have a call out charge?

No. Unlike some other locksmith companies we will NOT charge you to get to your property. We only charge for the Locksmith Engineer’s time on site.

What is your response time?
In all emergency locksmith situations we will respond with efficiency and haste and operate a 30 -60 minute emergency response time.  For non-emergency situations we can be with you either within 2 hours or at a time that is convenient to you.

What payment methods do you accept?
We accept all forms of credit cards (except American Express), debit cards and cash.

Are your Locksmiths CRB checked?
Yes. All of our engineers are fully checked prior to working with us.

Do you carry locks on your vehicles?
We carry a wide selection of door locks, handles and cylinders including British Standard euro cylinders, mortice and Yale type locks on board our vehicles.

Are your Locksmiths skilled in Non Destructive Entry?
Yes, we are all fully trained and skilled in Non Destructive entry,
unless either asked by our customers or in emergency situations we will always attempt this method of entry.

Do your Locksmith Engineers cover uPVC work?Yes, our engineers are uPVC specialists and carry a wide range of appropriate tools and stock items onboard their vehicles.

Are your parts guaranteed?
Yes, all parts provided and fitted by us are guaranteed for 12 months