FAQs

Frequently Asked Questions

No. Unlike some other Locksmith companies, we will NOT charge you for the time taken to get to and from your property. We only charge a labour rate for the Locksmith’s time whilst on site with you.

 

In all emergency Locksmith situations, we will respond with efficiency and haste and operate a 30 to 60-minute* emergency response time.  For non-emergency situations, we can often be with you that day or at a time that is convenient for you.

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We accept all forms of credit cards (except American Express), debit cards and cash.

If you are a business that needs a Locksmith regularly, we offer a business accounts service. It’s free, easy, and hassle-free to join, available anywhere in the UK and offers a wide range of benefits including 30-day invoice payment terms, a guaranteed 2-hour response time for any service and more.

 

Yes. All our Locksmiths are fully checked before working with us. All our Locksmiths are assessed and DBS (formerly CRB) checked. Find out more about our Locksmiths on our Meet Our Locksmiths page.

 

Our Locksmiths carry a wide selection of door locks, handles and cylinders including British Standard euro cylinders, mortice, and Yale-type locks on board our vehicles. They may also carry other stock, but if any specialist or unique parts are needed for a job they can be ordered, and our locksmiths will return to fit the part once it’s been delivered.

 

Yes! All our Locksmiths are fully trained and skilled in non-destructive entry and should be able to gain entry to a lock. In some instances, we may need to use destructive entry as the method to gain access, but this is usually only if asked by our customers or in emergencies.

 

Yes, our Locksmiths are uPVC specialists and carry a wide range of appropriate tools and stock items onboard their vehicles.

If you’re looking for a uPVC Door Replacement or are just having issues with your uPVC door or window, call our Local Locksmith to come and complete any work required.

If you want to find out more about your uPVC door and window issues, then read through our helpful guides. We go through common composite door issues, what to do when a uPVC window won’t open, how to fix a broken uPVC door lock mechanism and how to change a uPVC door Lock cylinder. Our guides are designed to guide you through any uPVC door lock problems or uPVC window lock problems.

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Yes, all parts provided and fitted by us are guaranteed for 12 months. You may need to provide proof of receipt, so keep hold of any paperwork given to you by us or our Locksmiths.

 

Yes. Whether you have lost or broken your safe key, are having issues opening your safe, or need any other safe support our specialist safe Locksmiths can open your safe and help you get your valuable back.

 

An auto Locksmith has several tools at their disposal to be able to open a car door. From reprogramming the entry system if it’s a keyless car, fixing the immobiliser if it’s become defective, extracting a broken key from the door, or using a tool such as a Slim Jim, a long reach tool or a multi-car opening tool with their knowledge and experience to safely and correctly open and unlock a car door.

 

Whilst some Locksmiths can make a key without the original, it’s not usually an option we would recommend. If you have lost your keys, we would recommend changing them in order to prevent potential burglars from finding the keys and breaking into your home, as this would invalidate your home insurance as they will say that you didn’t take the appropriate action to secure your home.

 

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