Complaints Policy

KEYTEK LOCKSMITHS COMPLAINTS POLICY

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things right as soon as we can, please read our complaints

procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on

0330 332 0589

 

Or write to us at

Keytek House

Unit 6

Acorn Business Park

Ling Road

Poole

BH12 4NZ

(please request proof of receipt if posting)

 

Or email us

complaints@keytek.co.uk

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.