Customer Reviews

Customer Reviews

Here at Keytek® we are proud to say we provide the best possible customer service. From our staff in the office to our Engineers out on the road, we maintain the highest level of customer care. To ensure the maintenance of our high standards we get regular feedback from our customers.

We always appreciate customers leaving feedback, whether positive or negative, as it allows us to maintain, develop and adapt our services for the good of our customers.

But don’t just take our word for it; we’ve teamed up with Which? Trusted Trader and Trustpilot so that you can see all of our reviews which we are proud to say the majority are very positive.



Trustpilot are a free and open review platform that allows for better and more honest communication. For customer they are a platform to connect to business and share their experiences and opinions while for businesses it is a space where honest and real reviews can help to applaud, celebrate and improve  services.

Click here to see our Trustpilot page

Which?  Trusted Trader

Which? Trusted Trader is a scheme controlled by Which? that acknowledges reputable traders who are successful in passing an assessment process carried out by Which? trading standard professionals.  The Trusted Trader logo is a sign of reputation and trust; which helps customers choose the right trader whilst also giving traders the recognition they deserve.



If you would like to leave feedback for Keytek® then please head over to either our Trust Pilot page, or contact us directly.

Customer reviews

Mr J – Scarborough – November Your locksmith arrived amazingly quickly, and we followed his recommendation and asked him not only to remove the broken key but to replace the whole cylinder; the time from our phone call to his leaving the house was well under 2 hrs – and we live some 10 miles out of town. Delighted. We shall know where to turn next time!

Mr H – Southport – November I found the service to be excellent, the man was efficient, prompt and courteous.

Mr J – Stockport – September The technician who visited us yesterday was very efficient and extremely courteous and well mannered. He completed the lock work within 15 minutes and left everything clean and tidy.

Mrs H – Banbury – September Excellent service – the locksmith arrived within the stated time, did a great job and tidied up.  Very satisfied.

Mrs S – Bedford – July The young man arrived quickly, worked efficiently,  was pleasant, helpful and got the job done which was a huge relief. Thank you.

Mrs G – Surrey – July Thanks for a very prompt and efficient response. also the gentleman who got me in was really pleasant, all of which really helped because I had just done a night shift and was completely stressed out. best wishes R.

Mrs G – Somerset – June The engineer did a very good job fitting and adjusting the lock.  He arrived promptly and was pleasant and polite throughout with a good sense of humour!

Mrs K – Cheshire – June – I am very glad to let you know that the service provided by yourselves and the gentleman (Graham) who carried out the work of fitting new locks was superb.  Mr Pugh arrived exactly at the time promised, and immediately set to work efficiently and quickly. He was one of the most courteous and helpful persons who has ever done work at this house, and I cannot commend him highly enough. Thank you for a wonderful job:  I shall be glad to recommend your company to any of my friends who have the misfortune to lose their keys.

Mrs B – May – Excellent service despite being a difficult lock to resolve. We had two engineers out and both were polite, worked hard and were helpful.

Mr P – (Merseyside) – May – Friendly engineer. Lock replaced with appropriate security within minutes. I would definitely recommend this company.

Mrs L – (Devon) – May – Pleasant,prompt and efficient service. Thank you

Mrs B – (Lancashire) – May – very satisfied with service was all sorted to my satisfaction.

Mr N – (Bedfordshire) – April – The call was taken efficiently, the engineer arrived within approx 30 mins. Really nice guy, polite and friendly and did a good job and offered advice for the future.

Mr C – (West Midlands) – April – Great service, thank you!

Ms B – (Berkshire) – April –  I am really grateful for the speedy response and careful work of the locksmith who came in response to my losing the key for an internal door. Thanks to his patience the door was opened with no damage to the door structure, whereas a less diligent locksmith might have started drilling from the word go. I have already recommended Keytek to another person and I hope you will be able to pass on my thanks directly to him.

Mrs H – (Suffolk) – April – Excellent service. Friendly, kind and professional.


Mrs E – (Essex) – March – Excellent job done. Locksmith very polite and professional.


Mr R – (Cheshire) – March – Well done thank you.


Mrs E – March –  Turned up very quickly and sorted the problem- courteous and pleasant.

Mr H – (Essex) – March –  I phoned Keytek on their free phone number on Tuesday afternoon to ask for an engineer to correct the mechanism on our front door.
The woman promised the engineer would be with me within the hour and would I give her my E-Mail address so that I would receive confirmation of payment received, this I did. I received an E-Mail confirming the booking. The engineer arrived promptly and did an excellent job.

Mrs B – (Northamptonshire) – March – Excellent service! Thank you.

Mr W – (West Sussex) – March – Excellent service. Problem quickly and successfully resolved by Mark. Would recommend company to friends and family. Thank you.

Mrs M – (Cornwall) – February – Dean was amazing. Very helpful, he couldn’t have done enough to ensure my tight time line was met. I was very touched how the company gave me credit for the work that they had done previously done on the door (and that wasn’t part of this problem).

Mr H – (West Yorkshire) – February – Good job by locksmith, my patio doors now open and locked much more smoothly and easily now.

Mrs S – (Cambridgeshire) – February – Very pleased with the service.

Mrs S – (East Sussex) – February – A prompt response to my call, and the doors were made secure very quickly.  Very happy with the service.

Miss M – (Essex) – February – Thank you for the prompt attention to the lock of the back door. I called and within 2 hours, a member of your team had visited and dealt with the problem. I would recommend you and your firm to anyone who needed a locksmith.

Mrs N – (North Yorkshire) – February –  I can’t speak highly enough of the engineer. A great professional.

Mr D – (Dorset) – February – Your technician arrived promptly after my phone call and spent about 30 minutes cleaning my locking system and replacing the door handles.
I was very satisfied with the work done and pleased that my front door now locks and unlocks without difficulty.

Ms R – (Essex) – January – Very happy with service. The engineer was very helpful. Will definitely use again and recommend to friends.

Mr H – (Norfolk) – January – A very prompt and efficient service delivered by you, and an engineer who knew his job and carried out the work quickly and professionally.

Mrs T – (South Lanarkshire) – December – I was extremely satisfied with the work carried out by the engineer – He arrived on time, was very efficient and courteous giving me what I wanted urgently – a door which would lock! Thank you

Mr B – (Cheshire) – December – excellent service, fixed the mechanism which was jamming by stripping the door.everything is in working order and better than before, and no new parts required!

Mr B – (Staffordshire) – October – Your locksmith was very helpful and  repaired my door lock. It is better than it was before. Thank you for  your quick response  to my telephone  call.

Mrs P (Devon) – October – Absolutely fantastic service! Engineer was very helpful and pleasant, explained all that was wrong and showed us an example on other door. He could not have been more helpful. Will definitely use Keytek should we have another problem.   

Mr D (Essex) – October – Thank you for a very professional and efficient service

Mr V.J. Lewis (Lincolnshire) – October – Everything was undertaken with good humour and immense patience – gratefully, with a successful outcome..! All thanks to your excellent ‘representative’.

Mrs P (Newport) – October – I called Keytek, having found your number in the telephone book. Although I had unlocked my door, I was unable to open it.

Your engineer David arrived and finally manged to gain access to my flat. He was very pleasant, very professional and finally managed to cut out the faulty lock and replace it for me.

I am very pleased with the service  and would not hesitate to recommend Keytek to anyone. A thoroughly professional and excellent service.

Mr D (Surrey) – September –  We were very happy with your service you came to our house  at the time advised and your young man sorry do not remember his name but he lives in Yatley was good and gave us good information we would use you again and recommend you to friends.

Mr P (Warwickshire) – September – Thank you for the excellent service in attending to my daughters broken door lock. Your Engineer was very helpful and attentive and carried out the repairs with great care. Please pass on our thanks to him also.

Mr W (Mid Glamorgan) – September – Excellent prompt response. Job completed in an hour. Friendly engineer.
Complete peace of mind. Well done and very many thanks…….

Mr A (Bedfordshire) – September – The locksmith that came to fix our lock on 1 September 2015 was a very nice person. He done all his work thoroughly and professionally. Personally I would recommend him again or to anyone else for that matter. He was excellent and so was his work. Cheers

Mrs E (Gloucestershire) – September – Thank you very much for the kindness and understanding you showed me when I was suffering from so much stress over the fixing of the new post box lock. With grateful thanks for all your help.

Mr P (Norfolk) – August – Thanks for your service it could not have been any better

Mrs T (Essex) – August – I think this was a fairly straightforward job for him but nevertheless your engineer Chris did a really good job.  He fixed the problem and gave the handle a check-up, and the whole locking mechanism now works better than for a number of years.  Thanks.

Mrs A (Essex) – August –  Excellent service throughout.

Mrs B (Bedfordshire) – August – Excellent service from helpful and efficient engineer.