Privacy Policy (2025 Summary)

Privacy Policy

Keytek Locksmiths (“we”, “us”, or “our”) are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Information We Collect

We collect personal information you provide directly (for example, when booking a locksmith, completing a form, or contacting us). This may include:

  • Name, address, and contact details
  • Job details (e.g. lock type or service required)
  • Payment and invoicing information

We also automatically collect certain non-personal information through cookies and analytics tools, such as:

  • IP address and browser type
  • Pages visited and interaction data
  • Referral source (how you arrived at our site)

 

2. How We Use Your Information

We use your data to:

  • Deliver and manage locksmith services
  • Respond to enquiries or booking requests
  • Improve our website and customer experience
  • Conduct marketing or remarketing (with your consent or legitimate interest)

 

3. Lawful Basis for Processing

We process personal data under the following legal bases:

  • Contract: To perform the services you request
  • Consent: Where you have opted in to marketing or cookies
  • Legitimate interest: For analytics, service improvement, or fraud prevention

 

4. Data Sharing

We never sell personal data. We may share information only with:

  • Trusted service providers (e.g. payment processors, engineers, or Google for advertising analytics)
  • Legal authorities if required by law

 

5. Cookies and Google Ads

We use cookies and similar technologies to improve site performance and display relevant ads through Google Ads. You can manage your preferences or opt out through our Cookie Settings or Google’s Ad Settings.

For more details on how Google uses your data, please review Google’s Privacy and Terms

 

6. The Keytek® Trust Index

The Keytek® Trust Index provides transparency around our service performance at a national and local level.
The figures displayed (such as First Time Fix Rate, Average Response Time, and Customer Satisfaction) are based on aggregated operational and review data.

We may use anonymised customer data—such as job completion times or aggregated satisfaction ratings—to calculate these metrics. No personally identifiable information is ever shared or published.

Trust Index data is reviewed quarterly to ensure accuracy and reliability.

 

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access and receive a copy of your data
  • Correct or delete inaccurate data
  • Withdraw consent at any time
  • Object to or restrict certain processing
  • Lodge a complaint with the ICO (ico.org.uk)

 

8. Data Retention

We retain data only as long as necessary for business, legal, or regulatory reasons. Once it is no longer required, it is securely deleted.

 

9. Links to Other Websites

Our website may contain links to third-party websites.
Once you leave our site, please note that we have no control over and are not responsible for the content or privacy practices of external websites.

 

Contact Us

To exercise your rights or ask about our privacy practices, contact:
Keytek® National Head Office
Keytek House, 6 Acorn Business Park, Ling Road, Poole, Dorset, BH12 4NZ
Email: enquiries@keytek.co.uk

Frequently Asked Questions