Keytek Locksmiths Payment Policy

At Keytek Locksmiths, we believe in being transparent and fair with our customers. This Payment Policy explains how and when payment is required for our locksmith services, and what you can expect from us.

 

1.    Payment on Completion

  • All payments are due in full upon completion of the service.
  • Our locksmiths will confirm the total cost of labour (payable by the hour, or part of), any parts required and VAT before taking payment.

 

2.    Accepted Payments

For your convenience, we accept the following forms of payment:

  • Credit cards
  • Debit cards
  • Cash

Currently, we are unfortunately able to accept American Express.

 

3.    What You Will Be Charged For

We aim to keep our pricing clear and competitive, quoting the hourly labour rate on the phone at the time of booking. Customers will be charged for:

  • Labour – time taken on site to complete the service. Payable by the hour or any part of.
  • Parts – the cost of any replacement parts.
  • VAT – charged at the standard UK rate of 20%

We do not charge a call out fee.

 

Parts Supplied and Fitted

All parts supplied and fitted by Keytek are covered by a 12-month warranty. If you experience any issues with a part we have provided and installed within this period, we will return free of charge to resolve the problem. If the issue is found to be unrelated to the part supplied and fitted by Keytek, the visit will be chargeable in accordance with our standard pricing.

 

Further Works

If your service requires replacement parts, these are usually available from the stock carried in our vans and can be fitted during the initial visit.

In cases where a part needs to be specially ordered, we will arrange this promptly and return to complete the repair at a secondary labour rate.

For any follow-up work, a £50 deposit will be required. This deposit covers the cost of any temporary parts used to secure your door or window, as well as the ordering of the necessary replacement parts.

 

5. Receipts and Proof of Payment

  • Onsite you will be left with a worksheet of what has happened on that visit and the cost breakdown. This is not a receipt.
  • The formal sales receipt will be provided once payment has been made and we receive paperwork back from our locksmith. This can take up to 28 days.
  • We are happy to send a receipt in paper form or electronically.
  • If you give us your email address and you pay by card you will receive an instant email from our payment partner WorldPay, confirming the payment.

 

6. Non-Payment

  • In the unlikely event of non-payment, we reserve the right to take appropriate steps to recover the outstanding balance.
  • This may include the use of third-party collection services or legal action if necessary.

 

7. Exclusions

This Payment Policy applies to residential customers only.

  • Commercial clients may be subject to separate payment terms as outlined in their service agreements or contracts with us.

 

Other Policies:

 

Frequently Asked Questions